If the problem persists after a hard reset, there may be a deeper hardware issue. In that case, reach out to HOTWAV customer support or a professional repair service.
If that doesn’t work, try — some MediaTek devices use this combination. How to Hard Reset HOTWAV Note 13 Pro
Scroll down and tap System → Reset options . If the problem persists after a hard reset,
Scroll to Factory data reset (or “Yes — delete all user data”) and select it. How to Hard Reset HOTWAV Note 13 Pro